Terms & Conditions

Last updated: 26 October 2026

These Terms and Conditions apply to the website auroradigi.com and to all services provided by AuroraDigi, Basra, Iraq. By using the website or ordering a service, you agree to these terms.

1. Our services

We provide website design and development, e-commerce stores, website management and maintenance, WhatsApp and AI chatbots, company profiles, logos and brand identity, social media management, digital marketing and tender preparation. The exact scope, price and timeline of every project are set out in a written quotation.

2. Quotations and agreement

• A quotation is valid for 30 days unless it states otherwise.
• A project starts once you accept the quotation in writing (including by WhatsApp or email) and full payment is received.
• Prices on the website are starting prices in Iraqi dinars (IQD). The final price is the one in your quotation.

3. Payment

Payment terms are explained in our Payment Policy. Work may be paused if a payment is overdue.

4. Your responsibilities

• Provide content (texts, logos, photos, product details, documents) and approvals on time. Delays in materials move the delivery date.
• Confirm that you own, or have permission to use, everything you send us, and that it is lawful.
• Give one main contact person for decisions and approvals.

5. Revisions and changes

Each quotation states how many rounds of revisions are included (normally two to three). Requests outside the agreed scope are quoted separately before we start them.

6. Delivery and approval

Delivery times and handover are explained in our Service Delivery Policy. If you do not reply to a request for approval within 14 days of delivery, the work is treated as approved.

7. Third-party services

Domains, hosting, email, WhatsApp Business, Meta, Google, TikTok, payment gateways, plugins and other third-party services are governed by their providers’ own terms and fees. We are not responsible for their outages, policy changes, account restrictions or price changes.

8. Ownership and portfolio

• After full payment, you own the final website content, designs and files created specifically for you.
• Third-party items (themes, plugins, fonts, stock photos) remain under their own licences.
• Until full payment, all work remains the property of AuroraDigi.
• We may show completed work in our portfolio unless you ask us in writing not to.

9. Tender preparation

We prepare tender documents based on the information you provide. You remain responsible for the accuracy of your company information, prices and submission. We do not guarantee that any tender will be won.

10. No guaranteed results

We work to bring you real enquiries and sales, but we do not guarantee specific rankings, followers, sales or revenue, because these depend on many factors outside our control.

11. Limitation of liability

To the extent permitted by law, our total liability for any project is limited to the amount you paid for that project. We are not liable for indirect losses such as lost profit or lost data.

12. Cancellations and refunds

See our Refund & Cancellation Policy.

13. Confidentiality

We keep your business information and account access confidential and use them only for your project.

14. Governing law

These terms are governed by the laws of the Republic of Iraq. We will first try to resolve any dispute amicably; if that fails, the competent courts in Basra have jurisdiction.

15. Contact

Email: contact@auroradigi.com · Phone / WhatsApp: +964 785 345 7222